Utility Billing


Responsibilities

The Utility Billing Clerk performs a variety of general and complex clerical duties in support of utility services which includes: handling meter reading information, preparing utility bills and balancing all water bills with payments.  This individual provides professional, effective and efficient public service assistance to the general public.



To start service, discontinue, or for questions regarding your bill, please call Water billing at (847) 526-9604 or email at waterbilling@wauconda-il.gov.

Estimated Bill: When unable to obtain a meter reading, an estimated bill will be prepared.

High Bills: High bills are typically due to water leaks. Leaks are commonly associated with toilets, sinks, bathtubs, furnace humidifiers, hot water tanks, water softeners, and homes with hot water heating systems.

Senior Discount: Senior Citizens (age 65 and over), who are head of household, are eligible for a 10% discount on their base water/sewer bills. Please visit the Village Hall with proof of age to sign up.
 
Service Inquiries: For questions regarding water quality, please call the Water Division at (847) 526-9610.

Billing Procedure Information


Billing Cycle: Each customer is billed monthly. Payment must be received before 4:30 p.m. 20 days after the billing date. A 10% penalty is added to current charges on the 21st day after the billing date.

Shut-Off Procedure: If payment is not received within 20 days of the billing date, a water shut off notice will be mailed to the service address notifying the user that water service will be terminated 30 days from the billing date. If service is terminated for failure to pay, a $75.00 turn-off fee will be applied to the account. An adult over the age of 18 must be on premises before service can be resumed and the account must be paid in full.

Returned Checks / Stop Payments: A service charge of $35.00 is applied to non-sufficient fund (NSF) checks and stop payment checks. The account is then subject to shut-off procedures.

Payment Drop Off: Payments can be made at the Village Hall located at 101 N Main Street, Monday - Friday, 8:00 a.m. - 4:30 p.m. Payment drop boxes are located at the front door of the Village Hall and in the parking lot behind the Village Hall. Please do not put cash in the drop boxes. Bring cash payments to the counter for processing.

NEW Green Pay

As of June 1, 2017, the Village of Wauconda is offering residents the ability to receive and pay their water bills electronically.  The system is called Green Pay and it will be integrated with our billing system so residents will be able to view current as well as historical data, pose water billing questions, sign up for auto debit, and pay their bills via credit card.  We believe this will be a valuable addition for our residents.  Below is a copy of the insert that has been added to the June water bills.
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Contact Us

  1. Donna Baseley
    Utility Billing Clerk
    Email

    109 W. Bangs Street
    Wauconda, IL 60084

    Phone: 847-526-9604
    Fax: 847-487-8029

    Hours
    Monday - Friday
    8 a.m. - 4:30 p.m.