Wauconda, IL

ResponsibilitiesThe Utility Billing Clerk performs a variety of general and complex clerical duties in support of utility services which includes: handling meter reading information, preparing utility bills and balancing all water bills with payments.  This individual provides professional, effective and efficient public service assistance to the general public.

If you are selling a home, utility billing requires at least a 48-hour notice to prepare the final water/sewer bill. All final water/sewer bills are to be paid through the closing. To start service, discontinue, or for questions regarding your bill, please call Utility Billing at (847) 526-9604 or email at waterbilling@wauconda-il.gov.

Estimated Bill: When unable to obtain a meter reading, an estimated bill will be prepared.

High Bills: High bills are typically due to water leaks. Leaks are commonly associated with toilets, sinks, bathtubs, furnace humidifiers, hot water tanks, water softeners, and homes with hot water heating systems.

Senior Discount: Senior Citizens (age 65 and over), who are head of household, are eligible for a 10% discount on their base water/sewer bills. Please visit the Village Hall with proof of age to sign up.

Service Inquiries: For questions regarding water quality, please call the Water Division at (847) 526-9610.

Billing Procedure InformationBilling Cycle: Each customer is billed monthly. Payment must be received before 4:30 p.m. 20 days after the billing date. A 10% penalty is added to current charges on the 21st day after the billing date.

Shut-Off Procedure: If payment is not received within 23 days of the billing date, a water shut off notice will be mailed to the service address notifying the user that water service will be terminated 45 days from the billing date. If service is terminated for failure to pay, a $75.00 turn-off fee will be applied to the account. An adult over the age of 18 must be on premises before service can be resumed and the account must be paid in full.

Returned Checks / Stop Payments: If your payment is returned for any reason, a $35.00 fee will be assessed. The account is then subject to shut-off procedures.

Payment Drop Off: Payments can be made at the Village Hall located at 101 N Main Street, Monday - Friday, 8:00 a.m. - 4:30 p.m. Payment drop boxes are located at the front door of the Village Hall and in the parking lot behind the Village Hall. Please DO NOT put cash in the drop boxes. Bring cash payments to the counter for processing.

Contact UsDonna Baseley
Utility Billing Clerk
Email

Hours
Monday - Friday
8 a.m. - 4:30 p.m.